Key Performance Indicators (KPIs)
To introduce performance metrics which will drive the business forward. The metrics have to promote rapid growth, while being easy to understand, use and update.
A & R Cleaning had undergone considerable growth since foundation in April 2010, now employing over 30 people. In order to successfully manage the next phase of growth the company directors wanted to develop and implement a single metric which would provide the impetus for sustainable, and profitable business growth.
The metric had to be simple to update, utilise existing records (where possible), and provide key information to the Directors, both visually and numerically.